Bad News: Techniques for Managing the Tough Stuff

EMS leaders and providers are no strangers to difficult situations in the field. But when the tough stuff is within your agency and impacts your employees and colleagues, it can be harder to manage. This session will use a selection of bad news case studies to teach attendees how to prepare for and confront the inevitability of a negative event, as well as how to navigate the actual event and its aftermath. Practical application of the techniques will focus on communication, administrative, and operational perspectives for the different scenarios.

Executive & Leadership Operations PR, Media, & Marketing