Katie Arens serves as the Vice President of Customer Access at Life EMS Ambulance in Grand Rapids, MI where she oversees the Billing Department, Mobile Health Solutions, and Control Center/Dispatch operations. Katie has over fifteen years’ experience in healthcare revenue cycle management. Her experience and expertise encompasses billing and coding, system compliance and performance, and RCM process innovation and execution. She received her Bachelors of Science in Healthcare Administration from Ferris State University. Katie is a member of the American Ambulance Association ACE Faculty, Women in Emergency Services, serves as the current Chair for the American Ambulance Association Data Task Force Committee, and as the Vice-Chair for the Michigan Association of Ambulance Services Reimbursement Committee.