During his more than four decades in EMS Mike has focused the majority of his career on helping make things better. A popular conference educator, author of more than 600 articles in professional journals, and a multi decade Associate Professor in the graduate program in Emergency Health Services Management at the University of Maryland Baltimore County he’s focused on helping professionals save more lives, reduce suffering, and be more effective leaders. He’s shared his perspective in 48 of the 50 states, most of the Canadian Provinces, Israel, Palestine, Australia, and throughout Europe. Mike is the Improvement Guide for FirstWatch helping partner organizations make meaningful improvements by organizing and leveraging their data. www.firstwatch.net He is also the facilitator for EMS Agenda 2050. www.emsagenda2050.org.