SVP of People Strategy & Experience
As a strategic, passionate businesswoman, Taylor Ouellette has provided advisory services across several industries, including healthcare, finance, and education. Ouellette’s passion for business, people, and operations—and her commitment to serving as an executive coach for a number of C-Suite healthcare leaders in Boston and New York, as well as a mentor to several rising People Operations professionals who mirror her hunger for business and people—has enabled her to quickly climb the ranks in the healthcare industry as a trusted People Operations leader.
As the SVP of People Strategy & Experience at Transformative Healthcare Ouellette oversees one of the largest EMS agencies in the country, shaping the culture for over 2000 team members across three states. Ouellette also served as the Chief People Officer at Call9, a technology-enabled healthcare service that delivered immediate care to patients in skilled nursing facilities across New York and New Jersey.
Ouellette earned a B.S. in Human Resources Management from Salem State University. Recognizing the importance of being a strategic partner and advisor to the CEOs she works with, she obtained her M.B.A. in Leadership. She maintains both her Senior Professional Human Resources certification (SPHR) and SHRM-CP. Her tactical approach, passion and innate leadership ability and experience enables her to successfully lead organizations into the future.
The inability to attract and retain a qualified EMS workforce poses the greatest threat to ensuring that EMS services can continue to “answer the call” in their communities. The 2021 American Ambulance Association/Newton 360 EMS Turnover Study included a look at how the COVID-19 pandemic impacted EMS turnover as some individuals decided that the risks […]