Compassion Without Compromise

April 22, 2026

9:00 am –

9:50 am

Meeting Room 106-107

Tracks: Operations

In this session, Deputy Chief Terence Sheehy challenges the false choice between empathy and accountability in EMS leadership. Participants will learn how to hold difficult conversations without damaging trust, apply a structured method for coaching performance issues, and set clear expectations that stabilize team culture. Attendees leave with practical tools for balancing compassion with standards, improving supervisory consistency, and strengthening workforce relationships.

Speakers:

Terence Sheehy
Deputy Chief
Dare County EMS

Terence Sheehy, MPA, NRP, is the Deputy Chief of Operations for Dare County EMS on the Outer Banks of North Carolina and a nationally recognized leader in fire and EMS education. With more than 28 years of combined fire and EMS service, he has advanced from frontline firefighter/EMT to operations executive, giving him a grounded, credible perspective on leadership at every level of an emergency services organization. Terence is an...