You’re good! Are you? Really? What measures are you using? How do you compare to other agencies? How do you compare to yourself over time? Proving the value of the services you deliver has never been more important than it is today. If you want to remain the provider, or if you need funding for your services from payers, including taxpayers, you need to show that the service you provide makes a difference and is valuable. This session will provide key metrics your agency should be measuring, reporting, and improving to show that you bring value to the community you serve.
