Tracks: EMSNext, Hot Topics, Operations, Workforce & HR
How Falck Developed Leadership Training for its Front-line Managers
You have promoted your best EMTs and Paramedics to be managers. You gave them the keys to the supervisor vehicle and set them forward to lead the next generation of clinicians. You followed the blueprint set by every other healthcare specialty; great providers get promoted to managers and are expected to be great.
But how come they aren’t? Great EMTs became great because they receive training and mentorship. The same is true of our EMS managers and leaders. Join Michael and Rob as they detail precisely how they and their team planned, designed, evaluated, and delivered leadership training for their front-line managers and supervisors.
