If It Isn’t Broken, Don’t Fix It!—Right?

June 23, 2025

9:30 am –

10:20 am

Tracks: Hot Topics, Operations

We keep hearing data drives decisions but are we collecting the right data and analyzing correctly to make those right decisions. Unit Hour Utilization is still a widely used term throughout the EMS industry. This session will explain what data should be collected and analyzed to determine the UHU of your system and individual units. We will explain how to redefine UHU to time-on-task exploring direct and non-direct tasks while creating a safe, efficient, and effective system that will help prevent provider burnout.

Speakers:

Robert McClintock
Director of Fire and EMS Operations
International Association Fire Fighters

Robert is the Director of Fire and EMS Operations for the International Association Fire Fighters (IAFF) in Washington, DC, previously serving as the Deputy Director and Fire-Based EMS Specialist for the past eight years. Prior to starting his career with the IAFF, Robert retired as a Captain after a 25-year career with the City of Hackensack Fire Department. Over the course of his career with the fire department, he implemented...

Chris Lake
Deputy Director of Fire and EMS Response System Development
International Association Fire Fighters

Chris Lake has been Deputy Director of Fire and EMS Response System Development for the International Association of Fire Fighters (IAFF) since 2021, previously serving as Fire-Based EMS Specialist since April 2020. Prior to starting his career with the IAFF, Chris retired as a Captain/Paramedic after a 23-year career with the City of Lansing, MI. Fire Department. Chris served in every elected position of Lansing Fire Fighters IAFF Local 421...