Continuing the Conversation: How Women are Moving EMS Forward

April 23, 2024

1:00 pm –

1:50 pm

Tracks: Hot Topics, Workforce & HR

Continuing the conversation we started last year, join two EMS leaders, Michelle Anderson and Katie Arens as they lead the discussion with mobile healthcare panelists on how organizations are living out their DEI initiatives to create a more equitable work environment.

Panelists will share:

What KPIs or metrics did your organization set to expand your DEI representation?
How did you implement KPIs or goals to expand representation within your department or organization?
What barriers are there to holding women back from pursuing professional growth and development?
What tactics did you or your organization deploy to knock down barriers? What were the barriers?
What boundaries have you implemented and how did you know a boundary was needed?

Speakers:

Katie Arens
Vice President of Customer Access
Life EMS Ambulance

Katie Arens serves as the Vice President of Customer Access at Life EMS Ambulance in Grand Rapids, MI where she oversees the Billing Department, Mobile Health Solutions, and Control Center/Dispatch operations. Katie has over fifteen years’ experience in healthcare revenue cycle management. Her experience and expertise encompasses billing and coding, system compliance and performance, and RCM process innovation and execution. She received her Bachelors of Science in Healthcare Administration from...

Michelle Anderson
Director of Administration
Lakes Region EMS

Michelle Anderson, MBA, BECI Certified Executive Coach Michelle Anderson has been in emergency medical services for seventeen years, serving as an EMT, educator, manager, and executive leader. A recipient of the American Ambulance Association's Star of Life Award in 2011, Michelle's dedication to EMS has led her to serve on the Workforce Committee and faculty for the Cost Data Collection education program through the American Ambulance Association. She works hard to...

James Pierson
President & Chief Operating Officer
Medic Ambulance

James Pierson FACPE is President and Chief Operating Officer of Medic Ambulance of Vallejo, California. Jimmy serves on the board of the American Ambulance Association as well as the Academy of International Mobile Healthcare Integration. He is also past president of the California Ambulance Association. Jimmy has been the recipient of many awards, most notably the 2018 State of California Paramedic of the Year and a California Meritorious Service Medal...