Donna Hankins is the Director of the Billing Office at American Ambulance in Fresno, California. She has been in EMS over 25 years, specializing in revenue and technology. In 1999, Donna started in the Information Technology Department. She moved to the Billing Office in 2007 and began participating regularly in the California Ambulance Association events and conferences. In 2012, Donna was selected as the Payer Issues Chairperson for the California Ambulance Association. Donna is an active member of the ACE Faculty (Medicare Cost Reporting training) and In 2022 Donna was promoted from member to co-chair for the AAA Medicare Regulatory committee.

Donna is certified with her CAC, CAPO, and CAFO through the National Academy of Ambulance Compliance. Most recently, Donna returned to school to earn her Master’s in Business Administration in 2022. For the last 10 years, Donna has presented training and information to help Revenue offices large and small understand how to navigate the complex world of insurance and patient billing in topics ranging from compliance, collection practices, Insurance education, balance billing, and revenue education for operations and EMS agencies.