If you had a magic wand, what would you change about your 911 system?
In April of 2023, Mecklenburg EMS Agency (MEDIC) completely overhauled the way it responds to 911 calls, aiming to preserve ALS resources for patients experiencing time sensitive medical emergencies while mitigating ever-increasing low acuity call responses. The panel will talk through the data, experience gained, and lessons learned after one year in the new response configuration. Strategies to discuss include; enhanced use of MPDS in the 911 call center, increasing response times to low acuity calls, reducing lights and sirens usage, expansion of BLS resources, and revising the allocation of first responders. This session will also cover patient safety, predictions versus outcomes, community education, as well as how MEDIC leadership navigated the political landscape to get this major system change off the ground.
2023 saw the most active year in union organizing, strikes and work stoppages in decades, including a nursing strike at a major health system. Organized labor has renewed its efforts to impact the healthcare workplace more than ever before. Is your ambulance service or EMS agency vulnerable to a union organizing campaign? What are the legal rules leadership must follow if employees engage in union activity? Why is it that today’s EMS workforce may find union representation more attractive now? What steps can leadership take to reduce the likelihood of union activity in the first place? These and other issues will be discussed in a fast-paced interactive workshop session.
Step into the dynamic realm of emergency medical services (EMS), where a diverse array of individuals with distinct backgrounds confront challenges and biases that rival the intensity of a gripping season finale. Our forthcoming panel discussion promises to be an exhilarating journey through the often surreal, exasperating, and occasionally jaw-dropping comments and experiences that make you question if you’ve stumbled onto the set of a medical sitcom.
Join us as we unravel the impact of these remarks on morale, teamwork, and the delicate dance of patient care. We’re not just talking about the usual workplace banter—no, this is a spotlight on the truly ludicrous narratives that echo through the hallowed halls of EMS lore. Picture this as a TED Talk meets stand-up comedy, but with a dash of medical drama thrown in for good measure.
Our esteemed panelists, survivors of eye-roll-inducing moments and masters of the art of keeping a straight face during eyebrow-raising encounters, will regale you with their personal stories. But it’s not just about the laughs; it’s a deep dive into the intricate nuances of navigating these situations, the unseen toll on mental health, and the superhero cape that EMS professionals wear daily.
In this open and honest conversation, we’re not afraid to recognize the quirks in our own system. The discussion extends beyond a mere acknowledgment of diversity, equity, and inclusion—it’s a pledge to reshape the narrative, one punchline at a time. Because let’s face it, humor is not just a coping mechanism; it’s a powerful tool to break down walls, challenge preconceptions, and pave the way for a more inclusive EMS community.
So, buckle up for a laughter-infused exploration into the world of EMS, where the stories are wild, the humor is unfiltered, and the commitment to change is unwavering. Join us as we dissect the absurdity, stitch together resilience, and emerge stronger, with a newfound understanding of the power of laughter in even the most uncomfortable of conversations.
Join our Ambulance Cost Education experts at our 2024 Annual Conference & Trade Show in Nashville, TN for this intensive session focused on the CMS Ground Ambulance Cost Data Collection requirement.
Our ACE Faculty will cover everything from important dates and how CMS cost data collection will impact our industry to scenarios and the practical application of tools and resources to ensure accuracy in submitting your data.
Attendees can expect to walk away with confidence in their ability to report on time and avoid penalties.
Who should attend?
Agencies selected in Year 3 or 4 lists, collecting 2023 data to submit to CMS in 2024
Directors, Officers, Billing Managers, or anyone responsible for their agency’s cost data collection process
Anyone who wants to prepare for future ground ambulance cost data collection requirements