AAA Revenue Cycle (AAARC) 3: Cracking the Code: ALS, BLS & Beyond

April 20, 2026

2:00 pm –

2:50 pm

Tracks: AAA Revenue Cycle Certificate (AAARC)

Provides 1 credit toward the American Ambulance Association Ambulance Revenue Cycle Management Specialist (ARCMS) certificate.

A deep dive into the coding mechanics that drive reimbursement, including ALS/BLS distinctions, the use of primary and secondary modifiers, and itemized vs. bundled billing approaches. Faculty will guide learners through real-world claim scenarios, demonstrating how correct HCPC/ICD-10 coding and modifier usage can prevent denials, ensure compliance, and maximize appropriate payment.

Speakers:

Donna Hankins
Director of Billing
American Ambulance

Donna Hankins is the Director of the Billing Office at American Ambulance in Fresno, California. She has been in EMS over 25 years, specializing in revenue and technology. In 1999, Donna started in the Information Technology Department. She moved to the Billing Office in 2007 and began participating regularly in the California Ambulance Association events and conferences. In 2012, Donna was selected as the Payer Issues Chairperson for the California...

Angela McLain-Johnson
Pafford Medical Services

Angela McLain-Johnson, MA, CHC, RHIA serves as the CRO/CCO at Pafford Medical Services. Angie’s more than 25 years of experience in healthcare financial services has focused on the strategic development and management of revenue cycle operations to include; comprehensive patient account management, revenue performance improvement and implementation of monitoring controls and strategies. In addition, Angela also has extensive experience in all elements of healthcare compliance and accreditation in both the hospital and EMS...