AAA Revenue Cycle (AAARC) 7: Compliance & Refunds: Lessons from Shakespeare

April 21, 2026

1:00 pm –

1:50 pm

Tracks: AAA Revenue Cycle Certificate (AAARC)

Provides 1 credit toward the American Ambulance Association Ambulance Revenue Cycle Management Specialist (ARCMS) certificate.

Session 7a Compliance Overview

Compliance is central to a billing office function. Topics include OIG, HHS, and CMS oversight, audit readiness, PHI/HIPAA protections, and practical risk management steps for billing teams. Participants will leave with strategies to strengthen compliance culture, and safeguard their organizations from costly errors.

Session 7b To Refund or Not To Refund?

Framed with the creativity of the Bootcamp’s Payer grouping and using a Shakespeare metaphor, this session examines refunds by payer groups, framing refunds as a crucial part of compliance and providing management strategies to process refunds and tips to prevent them.

Speakers:

Donna Hankins
Director of Billing
American Ambulance

Donna Hankins is the Director of the Billing Office at American Ambulance in Fresno, California. She has been in EMS over 25 years, specializing in revenue and technology. In 1999, Donna started in the Information Technology Department. She moved to the Billing Office in 2007 and began participating regularly in the California Ambulance Association events and conferences. In 2012, Donna was selected as the Payer Issues Chairperson for the California...

Rebecca Williamson
Chief Compliance Officer
Southwest Arkansas Regional Medical Center

Rebecca B. Williamson, BA, RN, NRP, SANE-A/P