A Discharge Lounge That Actually Works! Replicable Strategies, KPIs, and Lessons Learned

April 20, 2026

3:00 pm –

3:50 pm

Meeting Room 106-107

Tracks: Operations

This session shares how Brewster Ambulance Service’s multiyear discharge lounge model at St. Luke’s Hospital reduced door-to-discharge times, improved UHU, increased revenue-per-run, and enhanced satisfaction for patients, staff, and EMS crews. Presenters outline why other lounges failed and provide a practical framework for success. Participants will learn how to evaluate feasibility at their hospitals, implement key operational components, and track essential KPIs from day one.

Speakers:

Patrick Fahey
Vice President of Business Development
Brewster Ambulance

Patrick began his career as an EMT in 2008 and has since progressed through several key roles at Brewster Ambulance Service. From 2008 to 2016, he served as a Hospital Liaison, connecting his team with hospital partners and ensuring smooth ambulance operations. Patrick then took on the role of Director of Navigator Services, where he focused on building strong relationships with all accounts. He then joined the operations team as the...

Domenic Corey II
Director of Innovation
Brewster Ambulance Service

Domenic Corey works at the intersection of clinical medicine, EMS administration, and provider education. As Brewster’s Director of Innovation, Dom focuses on special projects that improve patient care and service delivery through novel approaches. Previously, he served as Director of Operations, overseeing more than 200,000 911 and IFT transports annually in MA, RI, and NH. He continues to practice per diem as a paramedic and front-line supervisor, and has fifteen...