Accountability, Documentation & Performance Coaching

April 20, 2026

2:00 pm –

2:50 pm

Meeting Room 104-105

Tracks: Shift Dynamics

This module focuses on the supervisor’s role in driving performance through clear expectations, coaching, and accountability. Learners differentiate between coaching, counseling, and discipline, and gain practical skills for objective documentation that supports employee development while protecting the organization. Real-world examples reinforce consistency, fairness, and bias awareness.

Speakers:

Elisabeth Handgraaf
Deputy Director of Operations
Bell Ambulance

Elisabeth “Lis” Handgraaf began her career with Bell Ambulance in 2015 as a Paramedic and earned her Critical Care Paramedic license later that year. She became a Field Training Officer in 2016, was promoted to ALS Supervisor in 2018, and after leading the Education and Training Department as Coordinator since 2021, she was promoted to Deputy Director in 2025. As Deputy Director, Lis leads a talented team of Educators and Field...

Ron Quaranto
Regional Vice President
Acadian Ambulance Service

A native of Massachusetts, Ron has been in the EMS industry for 34 years. He was recently named vice president of Acadian Ambulance Service with responsibilities in Acadian's central Texas, north Texas and south-central Texas areas. Prior to joining Acadian, Ron served as executive vice president of operations for Cataldo Ambulance Service, and he has worked with Brewster Ambulance Service, Call9 and AMR over the years. Ron...