Dynamic Duo Leadership: Solving EMS Workforce Challenges Like Batman & Robin

April 21, 2026

11:00 am –

11:50 am

Meeting Room 106-107

Tracks: Operations

In a world where EMS leaders face relentless villains like staffing shortages, burnout, and financial pressures, this dynamic, co-presented session brings the Batman & Robin partnership to life as a model for collaborative leadership. Through engaging stories, interactive exercises, and practical strategies, participants will learn how to combine visionary thinking with tactical action to solve workforce challenges. This session emphasizes heroic habits—prioritizing employees, fixing the little things, and leading with clarity and courage—because in EMS, your team is your Gotham, and they need you to answer the call.

Speakers:

Macara Trusty
Regional Director of Business Optimization
Global Medical Response

Macara Trusty, MS, LP, SHRM-SCP, is a seasoned professional with over 30 years of EMS experience and 20 years in leadership roles. She holds a Master of Science in Management & Leadership and a Bachelor of Science in Business Management. Throughout her career, Macara has excelled in various capacities, from dispatcher to Critical Care Paramedic, and has taken on numerous leadership roles. Currently, she serves as a Regional Director of...

Steven Dralle
West Region President
Global Medical Response

Steven Dralle is the Regional President for the West Region at Global Medical Response (GMR), the nation’s leading medical transportation organization formed in 2018 through the combination of American Medical Response (AMR) and Air Medical Group Holdings. With more than 30 years of healthcare and EMS leadership experience, Dralle advances operational performance and a people first culture centered on patient care, employee well-being, safety, good patient care, and sound business...