Listening to the Frontline: Insights from the EMS Workforce Study

April 21, 2026

1:00 pm –

1:50 pm

Meeting Room 108

Tracks: Leadership / Executive, Workforce & HR

This session shares key findings from the national EMS Workforce Study put on by EMSNext, highlighting what truly drives retention and engagement among frontline EMTs and paramedics. Participants will gain practical insight into how field providers perceive recognition, career growth, and leadership communication. Attendees will leave with strategies to strengthen supervisor-crew relationships and redesign retention programs that reflect the real experiences of today’s EMS workforce.

Speakers:

Matthew Herman
Data Analyst
Coastal Medical Transportation Services

Matthew Herman is a data analyst at Coastal Medical Transportation Services with a background in revenue cycle management, financial analysis, and process improvement. With years of experience in EMS operations, he has worked closely with leadership teams to streamline billing processes, enhance reporting, and implement automation to improve efficiency. Before transitioning into data analytics, Matthew held various roles in revenue cycle management, where he focused on optimizing financial workflows and reducing...

Cassandra Ewig-Bruss
Scheduling Coordinator
Bell Ambulance

Cassandra is the Scheduling Coordinator at Bell Ambulance, managing the scheduling team and the schedules of over 700 EMS professionals. Since joining the company in 2022, Cassandra has been instrumental in ensuring smooth operations and supporting the team's well-being. In 2024, she earned a Bachelor of Science in Nutritional Sciences from the Zilber School of Public Health at the University of Wisconsin-Milwaukee (UWM), where she also led the setup of...