The EHR Enigma: How Your Clinical Masterpiece Can Be a Billing Disaster

April 22, 2026

11:00 am –

11:50 am

Meeting Room 109-110

Tracks: Revenue Cycle

Revenue and clinical experts explore the intersection of clinical and non-clinical documentation, revealing how billing and clinical needs impact revenue, patient satisfaction, and efficiency. Learn strategies to bridge departmental silos, enhance patient experience, and reduce claim denials.
Key Takeaways:
Implement documentation auditing frameworks that identify revenue-impacting clinical gaps
Provide insight into bridging the gap and breaking down silos between the vocal clinical department and the mysterious billing department.
Apply specific documentation techniques to reduce denials and improve collections

Speakers:

Mario Vargas
Division Manager of Planning and Clinical Services
Falck

Mario is a licensed Paramedic and a dynamic Program Manager of Planning and Quality, bringing extensive experience enhancing organizational performance in emergency medical services through data-driven strategies, innovative workforce development, and quality improvement methodologies. His unique insights into human factors and team dynamics are leveraged in leading complex operations, optimizing patient care, and spearheading critical quality improvement and training programs. With 21 years of EMS experience, Mario's expertise empowers future leaders...

Mia Piazza
Head of Revenue Cycle Academy
Falck

Mia is a highly respected and experienced revenue cycle management professional in the field of Emergency Medical Services, with a dedicated career spanning over 23 years. She currently serves as Head of Revenue Cycle Management Academy at Falck USA, where she is instrumental in developing innovative non-clinical training programs for all staff, as well as implementing internal audits to improve billing and revenue cycle management processes. Throughout her career, Mia has demonstrated...