AAA Revenue Cycle (AAARC) 2: Introduction to the Ambulance Revenue Cycle

April 20, 2026

11:00 am –

11:50 am

Tracks: AAA Revenue Cycle Certificate (AAARC)

Provides 1 credit toward the American Ambulance Association Ambulance Revenue Cycle Management Specialist (ARCMS) certificate.

Taking learners step-by-step through the life of an ambulance claim, this session covers MAC functions, claim lifecycle stages, and essential billing forms (1500, UB-04, and electronic 837P). Participants will distinguish emergency vs. non-emergency transports, compare ambulance vs. non-emergency medical transportation (NEMT), and understand the role of charges, supporting documentation (PCR, PCS/CMN), and modern electronic claim submissions in ensuring accurate and timely reimbursement.

Speakers:

Shelly Miller
Revenue Cycle Manager
Mecklenburg EMS Agency (MEDIC)

Shelly Miller, CPCO, CPC, CAC, EMD, serves as the Revenue Cycle Manager for Mecklenburg EMS Agency (MEDIC) for Mecklenburg County located in Charlotte, North Carolina. Medic serves a population of 1M+ covering 546 square miles with 600 employees and 73 ambulances. Shelly has over 30 years in healthcare accounts receivable management. Prior to Medic, Shelly has served as Vice President of a Revenue Cycle Management Company, as well as Director...

Katie Arens
Vice President of Customer Access
Life EMS Ambulance

Katie Arens serves as the Vice President of Customer Access at Life EMS Ambulance in Grand Rapids, MI where she oversees the Billing Department, Mobile Health Solutions, and Control Center/Dispatch operations. Katie has over fifteen years’ experience in healthcare revenue cycle management. Her experience and expertise encompasses billing and coding, system compliance and performance, and RCM process innovation and execution. She received her Bachelors of Science in Healthcare Administration from...