AAA Revenue Cycle (AAARC) 8: Managing by the Numbers: KPIs, Audits & Performance

April 21, 2026

2:00 pm –

2:50 pm

Tracks: AAA Revenue Cycle Certificate (AAARC), Leadership / Executive, Revenue Cycle

Provides 1 credit toward the American Ambulance Association Ambulance Revenue Cycle Management Specialist (ARCMS) certificate.

Facilitator: Rebecca Williamson
Panel: All AAARC Faculty
The capstone session brings the program together with a focus on reporting, KPIs, and revenue cycle leadership. Participants will learn how to track key metrics (denials, days in AR, net collection rates, cash-to-charge), perform internal audits, and use cost data to drive decision-making. The session concludes with a mentorship match for revenue cycle managers, fostering ongoing peer-to-peer learning and professional support beyond the program.

Speakers:

Rebecca Williamson
Chief Compliance Officer
Southwest Arkansas Regional Medical Center

Rebecca B. Williamson, BA, RN, NRP, SANE-A/P

Donna Hankins
Director of Billing
American Ambulance

Donna Hankins is the Director of the Billing Office at American Ambulance in Fresno, California. She has been in EMS over 25 years, specializing in revenue and technology. In 1999, Donna started in the Information Technology Department. She moved to the Billing Office in 2007 and began participating regularly in the California Ambulance Association events and conferences. In 2012, Donna was selected as the Payer Issues Chairperson for the California...

Angela McLain-Johnson
Pafford Medical Services

Angela McLain-Johnson, MA, CHC, RHIA serves as the CRO/CCO at Pafford Medical Services. Angie’s more than 25 years of experience in healthcare financial services has focused on the strategic development and management of revenue cycle operations to include; comprehensive patient account management, revenue performance improvement and implementation of monitoring controls and strategies. In addition, Angela also has extensive experience in all elements of healthcare compliance and accreditation in both the hospital and EMS...

Shelly Miller
Revenue Cycle Manager
Mecklenburg EMS Agency (MEDIC)

Shelly Miller, CPCO, CPC, CAC, EMD, serves as the Revenue Cycle and Governmental Affairs Manager for Mecklenburg EMS Agency (MEDIC) for Mecklenburg County located in Charlotte, North Carolina. Medic serves a population of 1M+ covering 546 square miles with over 600 employees and 73 ambulances. Shelly has over 30 years in healthcare accounts receivable management. Shelly has been with Medic for 13 years. Shelly has served as Vice...

Katie Arens
Vice President of Customer Access
Life EMS Ambulance

Katie Arens serves as the Vice President of Customer Access at Life EMS Ambulance in Grand Rapids, MI where she oversees the Billing Department, Mobile Health Solutions, and Control Center/Dispatch operations. Katie has over fifteen years’ experience in healthcare revenue cycle management. Her experience and expertise encompasses billing and coding, system compliance and performance, and RCM process innovation and execution. She received her Bachelors of Science in Healthcare Administration from...

Brian Werfel
Partner
WMK Law Group

Brian is the Medicare Consultant to the American Ambulance Association and is a frequent author and lecturer on EMS issues at State and National EMS Conferences. Brian is a graduate of the University of Pennsylvania and the Columbia School of Law.