All In on Experience: Elevating EMS Beyond the Clinical Table

In EMS, clinical excellence saves lives—but patient experience builds trust, loyalty, and community confidence. This high-energy session will show why patient experience is just as important as clinical outcomes and how EMS organizations can create a culture that values both.
We’ll explore:
The Business Case: How patient experience impacts reputation, funding, and growth
The Human Factor: Why empathy and communication matter as much as clinical skill
Actionable Strategies: Proven methods to measure, improve, and sustain exceptional experiences