Communicating with Clarity & Confidence

April 20, 2026

11:00 am –

11:50 am

Meeting Room 104-105

Tracks: Shift Dynamics

Effective communication is foundational to success. This module equips EMS leaders with practical communication models and feedback frameworks to improve clarity, reduce conflict, and strengthen professional relationships. Participants practice assertive, respectful dialogue and learn techniques for managing tone, emotions, and active listening in high-stress situations.

Speakers:

Ron Quaranto
Regional Vice President
Acadian Ambulance Service

A native of Massachusetts, Ron has been in the EMS industry for 34 years. He was recently named vice president of Acadian Ambulance Service with responsibilities in Acadian's central Texas, north Texas and south-central Texas areas. Prior to joining Acadian, Ron served as executive vice president of operations for Cataldo Ambulance Service, and he has worked with Brewster Ambulance Service, Call9 and AMR over the years. Ron...

Heather Zimmerman
President & CFO
Aetna Ambulance Service, Inc. & the Ambulance Service of Manchester, LLC

Heather brings over a decade of experience in emergency medical services and financial leadership and currently serves as the President & Chief Financial Officer for Aetna Ambulance Service, Inc. and the Ambulance Service of Manchester, LLC, members of the Hartford HealthCare EMS Network. Her leadership is defined by a hands-on approach, a commitment to continuous learning, and a deep investment in strengthening every aspect of the organizations she serves. Heather has...