Kolby Miller, EMTP, MBA, has been a paramedic since 1998, and currently serves as the Chief Executive Officer of Medstar, a not-for-profit EMS agency in Southeast Michigan. Led by his philosophy of "take care of the people who take care of the people, and everything will work out," Medstar grew from 18,000 responses with 74 personnel in 2004 to 230,000 911 system, critical care air medical, and interfacility responses with...