This session shares key findings from the national EMS Workforce Study put on by EMSNext, highlighting what truly drives retention and engagement among frontline EMTs and paramedics. Participants will gain practical insight into how field providers perceive recognition, career growth, and leadership communication. Attendees will leave with strategies to strengthen supervisor-crew relationships and redesign retention programs that reflect the real experiences of today’s EMS workforce.
Speakers:
Data Analyst
Coastal Medical Transportation Services
Matthew Herman is a data analyst at Coastal Medical Transportation Services with a background in revenue cycle management, financial analysis, and process improvement. With years of experience in EMS operations, he has worked closely with leadership teams to streamline billing processes, enhance reporting, and implement automation to improve efficiency. Before transitioning into data analytics, Matthew held various roles in revenue cycle management, where he focused on optimizing financial workflows and reducing...
Scheduling Coordinator
Bell Ambulance
Cassandra is the Scheduling Coordinator at Bell Ambulance, managing the scheduling team and the schedules of over 700 EMS professionals. Since joining the company in 2022, Cassandra has been instrumental in ensuring smooth operations and supporting the team's well-being. In 2024, she earned a Bachelor of Science in Nutritional Sciences from the Zilber School of Public Health at the University of Wisconsin-Milwaukee (UWM), where she also led the setup of...
Commercial Project Manager, 2025 EMSNexter
Falck USA
Daniel Adebisi, PhD, MPA, is a systems-level leader at the intersection of healthcare delivery, public policy, social movements and activism, and large-scale program execution. As a Commercial Project Manager at Falck USA, he leads complex procurements and implementation strategies across the U.S. EMS landscape, supporting multi-state expansion and large, high-impact service contracts.
He brings cross-sector experience spanning private healthcare, nonprofit organizations, provincial government, and U.S. state systems,...
Administrative Operations Manager, 2025 EMSNexter
Falck USA
Shane Ryan is a highly skilled and dedicated professional with a proven track record of implementing innovative solutions and driving continuous improvement in emergency medical services and operational efficiency. With a strong background in project integration, quality improvement, and leadership development, Shane has made significant contributions to Falck’s emergency response and supply chain systems. Some of Shane’s key achievements include: Development of Continuous Quality Improvement...