Operational Decision Making & Situational Leadership

April 21, 2026

11:00 am –

11:50 am

Meeting Room 104-105

Tracks: Shift Dynamics

Operational leadership requires adaptability under pressure. This module introduces situational leadership principles and decision-making frameworks tailored to EMS operations. Participants practice balancing policy, safety, and patient care while responding to dynamic challenges, learning when to slow down, adjust leadership style, and communicate clearly in uncertainty.

Speakers:

Kyle Wolber
Director of Logistics
Superior Air-Ground Ambulance

Scott Moore
Principle
WMK Law Group

Scott A. Moore, Esq. has been in the emergency medical services field for over 32 years. Scott has held various executive positions at several ambulance services in Massachusetts. Scott is a licensed attorney, specializing in Human Resources, employment and labor law, employee benefits, ambulance service reimbursement, and corporate compliance matters. Scott is the Human Resources & Operational Consultant to the American Ambulance Association (AAA) and frequently lectures at EMS conferences....