Mia is a highly respected and experienced revenue cycle management professional in the field of Emergency Medical Services, with a dedicated career spanning over 23 years. She currently serves as Head of Revenue Cycle Management Academy at Falck USA, where she is instrumental in developing innovative non-clinical training programs for all staff, as well as implementing internal audits to improve billing and revenue cycle management processes.

Throughout her career, Mia has demonstrated a profound commitment to advancing EMS billing and collection practices and fostering excellence within the profession. She possesses extensive expertise in EMS documentation, revenue cycle management, compliance, and auditing internal processes and provider documentation. Her experience managing CMS audits and claim denial management has equipped her to provide expert education on ensuring quality and compassionate post-transport patient care.

Mia is a passionate advocate for continuous education and professional development. Her engaging presentation style and practical approach make her a sought-after speaker, dedicated to empowering EMS professionals on the front lines and behind the scenes with the tools and knowledge needed to excel in their vital roles.